Quality Standards

The safety and welfare of our patients and staff is our top priority at Wollongong Day Surgery. Having accredited quality, safety and health standards ensures we are regularly benchmarked by the NSW Health and Accreditation Board and we are continuously improving our quality standards across every facet of our day surgery facility.

Quality and Safety Indicators

Wollongong Day Surgery is committed to continuous quality improvement to ensure the safe and effective delivery of care and services to our patients. We assess our level of performance for a range of patient quality and safety indicators in relation to established national and industry standards.

Healthcare Associated Infections

Wollongong Day Surgery aims to minimise the risk of infection to our patients, staff and visitors.

Healthcare associated infections are infections that occur as a result of healthcare interventions and are caused by micro-organisms—such as bacteria and viruses. The risk of getting infections depends on how healthy you are, how long you have been in a healthcare facility, and certain medications that you take (including some antibiotics).


Wollongong Day Surgery have had no healthcare associated infections. A lower rate is preferred.

Hand Hygiene

Hand hygiene is a general term referring to the use of soap & water or a waterless hand rub to cleanse your hands.

When we are fit and healthy we can usually defend ourselves against many germs. Often our natural defences are weakened when we are not well or after an operation. It is important to perform hand hygiene as you enter and leave the hospital and also:

  • After going to the toilet
  • After blowing your nose
  • After smoking
  • After handling/patting animals
  • Before, during & after preparing food
  • When your hands are visibly dirty.

Wollongong Day Surgery regularly assesses how often staff wash/clean their hands in accordance with Hand Hygiene Australia’s ‘5 moments’. These 5 moments of hand hygiene have been identified as the critical times when hand hygiene should be performed by staff.

Wollongong Day Surgery Hand Hygiene Compliance Rates 2016:

For more information about hand hygiene please refer to the brochures available in the hospital or via the link below:

http://www.hha.org.au/UserFiles/file/Brochures/AcuteBrochure2010-10-25.pdf

Falls Prevention

The risk of falling can greatly increase when admitted to hospital. While some falls cause no injuries, others can cause serious harm. Falls can also result in people fearing further falls and make it harder for people to stay independent.

There are usually a number of reasons for someone falling. These may include:

  • weakened state
  • being unwell
  • poor balance
  • incontinence
  • unfamiliar environments and obstacles
  • poor eyesight
  • unsafe footwear
  • some medicines

Preventing falls is a priority for us, so we assess all of our patients on admission to identify those patients who are at risk of falling. We then provide these patients with falls prevention strategies whilst in our care.

For more information about falls prevention please refer to the brochures available in the hospital or via the links below:

http://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0008/258551/info-for-those-at-risk-of-a-fall.pdf
http://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0008/258533/1a-and-1b-falls-prevention-in-hospital.pdf

Cancelled After Arrival

Some patients who arrive at Wollongong Day Surgery for their booked procedure, are admitted but are then considered to be unsuitable for surgery.

There can be one of three reasons for cancellation:

  1. A pre-existing medical problem has arisen that the patient is unaware of.
  2. An acute medical condition such as a flu or other high temperature.
  3. Another reason such as the patient preparation was inadequate.


The graph shows the incidences of the patients being cancelled after arrival is well below the National Benchmarking Group rate. A lower rate is preferred.

Patient Feedback

Our staff are dedicated to providing patients with the best possible care through all stages of their experience at Wollongong Day Surgery.

We welcome feedback from our patients, families and carers as their opinions and observations are important to us. Patient feedback allows us to continually improve on all aspects of the care and services that we provide.

 

Testimonials

  • Very, very pleased with the wonderful service I received on the day. From the Receptionist, to the nurse who did my observations and the Anaesthetist. Everyone was so friendly and each interaction was personalised. Keep up the great work.
  • Thank all your staff on my behalf. Their kindness, professionalism and care was quite unbelievable. I could not speak more highly of the care I received and have told others of your wonderful day surgery.
  • The staff in pre-op / Recovery were friendly and reassuring. I also really appreciated the follow up call to check on how I was going after surgery.
  • Everything about the whole process was perfect. What a wonderful place. Thank you.
  • I was very happy with the hospital. Staff, nurses and doctors were excellent. All with lovely smiles.
  • The staff have always treated me with friendliness and assistance to make my stay a pleasure. I could not fault them in any respect.
  • I have now attended the Day Surgery on several occasions and I really cannot find fault. From reception through to discharge, all the staff are wonderful.
  • The Wollongong Day Surgery was recommended to me by my mother years ago. She was very impressed by the care she received during her eye surgery. I am also most impresses at how the hospital is managed so efficiently