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2021, Year of the Health & Care Worker

2021 has been designated as the International Year of Health and Care Workers (YHCW) in appreciation and gratitude for their unwavering dedication in the fight against the COVID-19 pandemic

To celebrate 2021 as being recognised as The Year of the Health and Care worker, each month, we will be featuring a different employee in our Employee Spotlight series. This series was born with the belief that your life experiences make you the unique person you are today and influence what you bring to the amazing culture here at Wollongong Day Surgery. We have chosen to feature those incredible individuals with a blog post dedicated to them.

This month, we welcome you to our Finance Manager - Cheryle Kingsbury


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How long have you worked for Wollongong Day Surgery?

I have just celebrated 21 years with Wollongong Day Surgery

What is your current role?

My current role at Wollongong Day Surgery is Accounts Manager.

Why did you choose to become a Health or Care Worker?

I started my Admin roles in Pathology and found this to be extremely interesting. This encouraged me to stay within the medical field and lead me to eventually securing my role here at Wollongong Day Surgery.

Have you had any other roles with HCA previously?

I began my role at WDS as an Admin Officer and then moved on to the Accounts Manager role.

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What do you enjoy most about your role?

I enjoy problem solving, sharing my knowledge and supporting other staff to help with making each person’s job smoother.

Also patient interaction, ensuring patients are comfortable and understand the process of their admission.

How does your role contribute to positive patient experiences and/or outcomes?

In my role as Accounts Manager I understand how distressing it can be for the patient to receive additional bill after the procedure. Therefore it is crucial to ensure patient quoting/billing is as accurate as possible so the patient is aware of any out pocket expenses. This will keep patient informed and understand exactly what this payment represents for their admission. Therefore this results in less angst and a more positive experience.

What’s the best piece of advice you’ve received and would like to pass on to your colleagues?

The advice I have carried with me comes from my previous position as a Quality Facilitator. This gave me the experience to believe that we can always improve processes by including all of your team to help make these decisions (even little changes help). I believe in giving people constructive feedback and always encourage the team to suggest improvements.

Provide us a highlight in your career that you would like to share.

A highlight for me is being able to watch and participate in the growth of WDS in the last 21 years.

#YHCW #Staffengagement #wollongongdaysurgery#itspersonal #bestpractice #respect #thankful #staffspotlight #challenge4change

Interested in joining our team? Check out our careers page.